All of our online ordering processes use Secure Socket Layer (SSL) encryption, which protects your information.

You enter the code on the checkout page, not in the cart. Simply enter your promotional code when prompted during the checkout process. Promotional codes may have some exclusions so please check the terms and conditions for the promotion. Promo codes cannot be applied towards previous orders, therefore we do not offer price adjustments. *** Please note: You can only use one promo code at a time.***

The artisans we work with are from Greece, Turkey, India, and China.

All international orders are subject to customs fees, depending on the destination country's rules.

Most individual buyers in the US are not charged any import tax or customs duties on small orders (especially under $800 USD).

This is due to the “de minimis” threshold in the US, which is $800 — anything below that typically enters the US without additional taxes or customs fees.

Please contact your country's customs office for details if you do get charged.

Note that with every order, we send an order confirmation email with a tracking number, which is sent to the same email used to make the purchase or one of the following emails. Be sure to check the junk/spam folder as well. Still can't find it? Email us at info@liberanimo.com

We strive to source the highest quality, authentic gemstones to make your piece of Libera Animo jewelry as meaningful as it is beautiful. As a result, all of our healing gemstones come in variations of color, pattern, and texture. We consider that these variations are what make your piece of jewelry that little bit extra special and unique—a reflection of you.

All orders are processed within 2-4 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed.

POSSIBLE DELAYS

When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Libera Animo and any original shipping time estimates.

REFUSED SHIPMENTS

If you refuse a shipment from Libera Animo, you are responsible for any Import Fees that are incurred on the package, and the cost of returning the package to us.

You have 30 days from receiving your order to request a return. Just email us at info@liberanimo.com, and if your return is approved, we’ll send you a return label and instructions. Once we receive and inspect the item, we’ll issue a full refund to your original payment method.

For full details, please check our Refund Policy before initiating a return.