Shipping policy

Dear customers,

We are doing our best to deliver your parcels to you as soon as possible.

 

Let us give you some insight regarding shipping:

1.  Shipping times

     At Libera Animo, we’re super excited to have fans all across the world! For our international customers, please note that standard shipping takes 7-15 business days for an order to arrive, plus the processing and handling time it takes to prep your order in our warehouse.

     Express shipping is available. We offer the express shipping option for free for all purchases of more than $120. Of course, you can choose this option even if you do not spend this amount, but we do not recommend it as our carriers charge a lot in most cases, and we want to keep our products affordable for our customers. Express shipping time takes 3-7 business days.

2.  My order hasn't arrived yet

     While some parcels may arrive early, others might experience shipping delays, or you may live in a more remote region from where we ship our items. If your parcel does not arrive within 7 weeks of placing your order, we will offer you a full refund.

3.   Tracking order

      We know you are super excited about the new Libera Animo jewelry you've just bought, so we arrange an order tracking option. You can find it on our Home page or follow this link.

      If your tracking information hasn’t been updated for 2-3 days, don’t worry, that’s totally normal! Occasionally there will be delays in shipping, so you might not see an update on your tracking for a few more days. If your package hasn’t moved in 7 days, contact us by sending a message through the contact form or sending an email to info@liberanimo.com, and we can help locate your package!

4.  My package is missing! What should I do?

     Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first, to make sure the package didn’t get delivered to their house instead. Sometimes, mail carriers leave packages at nearby doors by mistake (oops!).

     Occasionally carriers will mark packages as "Delivered" before they've actually left the package at your address. Typically they show up within 24-48 hours after being marked as "Delivered", so hang tight for a day or two!

5. When will my order ship?

We know you're excited to receive your new Libera Animo products ASAP (we don’t blame you!). Typically, we ship orders within 2-4 business days after they are placed.

All orders are shipped Monday through Friday, excluding weekends and official holidays.